August 7, 2018

Phone Call Waiting Services Australia, Telco, Phone Company


If your Australian office on hold phone call waiting audio:

  1. always starts from the beginning
  2. is boring and or not being updated automatically and frequently.
  3. is out of date, eg Christmas phone message in February.
  4. is inappropriate, eg an American accent wishing Australians a white Christmas.
  5. is NOT interactive:
    1. Not giving callers a choice of what they want to listen to when they want, while at the same time..
    2. Capturing valuable phone caller data for re-marketing.
  6. isn’t a free phone call waiting service in Australia for the first month…

.. then your business/organization will likely need affordable telecommunications improvement services in Australia. Contact Australia’s best telecommunications improvement company for a free demonstration of their award-winning, innovative phone messaging on hold/music on hold and phone call waiting services. Captivate harnesses the phone technology of the world leading, cloud-based, phone system software provider: Broadsoft. Captivate Connect is an authorized phone solutions partner of Broadsoft in Australia and worldwide.


When considering advantages of updating to the latest cloud communications technology in Australia, remember your new phone system is:

  1. Being a cloud-based call waiting service, can be configured and maintained from anywhere in Australia or beyond. Eg while you’re out of the office on vacation.
  2. Being an interactive call waiting service keeps your customer on hold longer. Don’t lose a sale to bored phone customer hanging up after boring, repetitive call waiting audio. Captivate Connect keeps your clients captivated longer before they connect with your Australian business/organization, be it in Sydney, Melbourne, Brisbane, Gold Coast, Perth etc, or any country town in Australia
  3. Entertain, inform (maybe things to do, what’s on, company information – soft sell, more customer data collection), listen to a podcast of the customers’ choice, phone call data reports, watch a video on hold, see information on your website. These call waiting services such as music on hold and messaging on hold and more are waiting to improve the customer experience for your business and help reinforce brand recognition of your business.
  4. Optional creative FREE call waiting script writing.  Hear an example phone script with an Australian accent, written and produced in Captivate’s sound recording studios in Perth Western Australia
  5. Makes full use of improvements in digital office technology. If your business has switched from analog copper phone lines to high-speed internet access (HSIA) delivered by the NBN’s fiber optic cables, then your business/office manager needs to know (please share this page with your office manager) that there is much more that can be done with HSIA than just faster web page loading. The SIGNIFICANT improvement in your business phone systems will amaze you with:
    1. Crystal clear phone communications
    2. More interactive phone call waiting options
    3. Cheaper business phone calls in Australia and out of Australia
    4. Unified communications (UC) options
  6. Optional creative phone call waiting content production. For example using a selection of AUSTRALIAN voice over talent reading your or our phone script in our professional sound studio, project managed by our expert Australian sound production engineers.
    Sound recording studio Australia

    Our Australian sound engineer, sound studio manager and voice talent manager Ray Clark, helping Australian voice over artists produce creative call waiting on hold phone messages at Captivate’s Australian sound studios.