Let Australian phone callers on hold be Music DJs!
Improve customer experience by allowing waiting phone callers to select their own music preference with Captivate Connect’s Jukebox feature.
The Jukebox feature delivers the ultimate phone caller experience. Allowing phone callers to select phone music option they want to listen to from music genres of folk, rock, easy listening, pop, rap, hip hop, jazz, R&B dance, reggae, electronic or maybe even a little country and western, places the power in their hands. If there is a better way to stop call wait music complaints, we are yet to hear it!
Captivate Connect will upload appropriate, commercial music genres for your callers to choose from. The music tracks will be updated every 3 months to ensure fresh, up-to-date music that your phone callers will enjoy. Clients will need to hold an APRA license.
Why Australian Businesses Need Improved Phone Music Choices with JUKEBOX!
No matter how hard you try, how many focus groups you convene or how much external input you seek, there is always a large number of phone callers to Australian businesses / organisations who detest phone call-waiting music. These callers aren’t hesitant to express their feelings and share their opinions, especially, when it regards a poor phone caller customer experience.
Investing in the Jukebox feature will strengthen your businesses brand reputation and improve customer experience. Market research indicates that phone callers are wanting choice, especially when it comes to waiting in extended call wait queues. How could phone callers complain about phone call queue music when they’ve selected it themselves?
The Jukebox feature is not recommended for Australian businesses with short to medium phone call wait times. Businesses with medium phone call wait times would better suit our Quiz or Text me a Brochure features and those with short call wait times would better suit our Music On Hold, Promotions and Content feature.
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